Frequently Asked Questions
You can track your order by using the link in your dispatch email. Alternatively, you can use the courier tracking number, sent to your email, to see the status of your delivery on their website:. FedEx tracking: https://www.fedex.com/en-us/tracking.
If the lights on your pre-lit Christmas tree have stopped working, we're here to help. Please visit our troubleshooting page, which can be found here, and follow the instructions provided. After following the troubleshooting steps, if none of the sec
If you've misplaced your stand, or it has broken, you can easily purchase a brand-new stand or bolts directly from us. Contact us and we can let you know which stand is suitable for the tree you have. The prices are as follows:. Bolts: £5. Stand: £15
Our Christmas trees offer two main types of construction:. Hinged branches and hook-on branches. Hinged branches are pre-attached to the centre pole of the tree and the entire tree typically comes in multiple sections. Assembly is very straightforwar
We have a range of Pre-lit Christmas Trees on our website with lights already attached to the branches. These lights are professionally installed and hand-sewn onto the branches to ensure they remain securely in place. All that is left to do is add y
Our trees are not sold pre-decorated. While the decorations featured in product images serve for visual representation and advertising purposes, they are not included with the tree purchase. Christmas Tree Skirts are not included with tree purchases
Our standard Christmas trees are designed for indoor use only and will not withstand outdoor conditions. You can easily identify whether a tree is suitable for outdoor use by checking the product description on the website. We have a range of Outdoor
All of our trees are designed in the UK and manufactured at our factories in China. Where possible, we like to work with local UK based companies.
Our snowy Christmas trees are flocked with an industry-standard, non-toxic cotton which is completely harmless to pets and humans. The 'snow' can become loose in transit. Our trees are sprayed with extra thick snow, so a little debris won’t affect th
No, your tree is still in perfect condition. Our artificial Christmas trees are hand cut from larger moulds, which means sometimes the off-cuts fall into the box. Rest assured, we have a foliage guarantee of 10 years. Find more info on our guarantee
When it comes to measuring our Christmas trees, start from the stand on the floor and extend all the way to the highest point of the tree. It's important to keep in mind that the sizes listed on our website serve as a guide for measurement. While we
Finding the perfect Christmas tree to fit your space is very simple. Select your preferred tree size and model from our selection on the website, then look at the product details listed below the tree. From height to width, this information will help
These two materials are PVC (polyvinyl chloride) and PE (polyethylene). Don’t worry, you don’t need a degree in chemistry to understand what these materials are, you just need to know that they look much more authentic than traditional models. Both P
Of course. If you notice that you forgot to add a product to your order, such as a storage bag or baubles, do not worry. Contact us, and our friendly customer service team will be happy to help:. Live Chat: https://www.christmastreeworld.co.uk/contac
Pre-ordering is the best way for you to ensure that you get your favourite tree at the best price. Stocks are limited on all of our products, so once it's gone, it's gone. Our most popular products can sometimes all be sold on pre-order, meaning the
We recommend using our waterproof and durable Christmas tree storage bags, as they keep your items dry and dust-free throughout the year. Items are compressed to fit their box during manufacturing. However, if you try to replicate this at home, you c
We aim to deliver all in-stock orders within three working days. Items are typically dispatched the next working day and delivered within 48 hours of leaving our warehouse. Please note, peak-time periods may take slightly longer due to high demand in
Yes you can, we would be happy to organise a return or exchange if you are not fully satisfied with your order. In order to proceed with a return, you must fill in our returns form here.
If you have ordered the wrong tree size, you are advised to cancel the order and place a new order for the correct size. Then you will receive an email confirmation for your refund. If you want to exchange the size after you have received the order,
If your purchase included a tree with smaller items, such as a tree bag or lights, this is often included inside the largest parcel (usually the tree). We package our parcels together to reduce the number of delivery issues and increase the efficienc
My discount code isn't working | do you have a valid discount code | My voucher code stopped working | Do you have a voucher code? | Are there any promo codes? | Can I use a discount code | How do i apply my discount code?
If you have missed a delivery, you can visit the courier website to select a redelivery option that suits you. You will need to check your tracking information in order to identify which courier was used for your order. Please see below the links to
If you need to change the address for your order, please contact us within 24 hours of placing your order with your updated details. We will update the delivery address in our system before the order is dispatched. Unfortunately, if your order has al
If you have selected a delayed shipment for your order, rest assured that we monitor the shipping status for all orders. You will receive an email with the tracking information as soon as your order leaves our warehouse, then you can check the courie
Pre-order delivery dates are estimated based on the expected arrival of stock to the best of our knowledge. Occasionally, there might be delays due to unforeseen circumstances such as changes in supply chain logistics or conditions at sea. All of our
In some cases, orders may be split into multiple packages due to space constraints. If this happens, the remainder of your order is typically scheduled to arrive shortly after the first. If the remaining items do not arrive, please contact us so we c
We offer a wide gallery of Christmas trees, both indoor and outdoor. Our collection includes artificial trees ranging from 2ft - 40ft. You can explore the entire range of trees on our website here.
A pop-up tree from our store is designed for quick and effortless assembly. Once you take the tree out of the box, it automatically unfolds into shape. The branches are pre-attached and suspended around a central pole, allowing them to fall into plac
All of our pre-lit Christmas trees are powered by mains. We do sell separate Christmas lights that are battery powered, if that is preferred.
We offer a full, 10-year guarantee on all our artificial Christmas trees (excluding fibre optic and blossom trees). This means, should any part of your tree fail due to a manufacturer fault, within the first 10 years of purchase, we'll replace the fa
If you are struggling with the assembly of your Christmas tree, we have a range of instruction manuals in our help desk here. If you need any further assistance, feel free to contact us on: [email protected]
It is perfectly normal for the transformer plug attached to your tree/lights to get warm, especially when it is plugged in for a prolonged period of time. If it feels too hot to touch, or you can smell burning, please contact us in order to arrange f
If you haven’t received your order confirmation email, please check your junk or spam folder, as it may have ended up there. You can also log into your account on our website to view your order details. If you're still unable to find it, please conta
If you are looking to place an order for your business, we have a dedicated area on our website designed specifically for you here. Here you will find all our product information and have the option to create a quote for your business order, no matte
We offer multiple different payment options at checkout, to give you flexibility when ordering from us:. Credit/Debit Card for a secure and fast checkout. Digital Wallet, like ApplePay or Google Pay, for a quick and easy checkout. PayPal for convenie
Most of our pre-lit trees have multiple colour/flashing functions - It is technically possible to take the lights off a pre-lit tree, but this is very time consuming and fiddly. None of our Christmas trees have timer functions. All of the battery lig
As we are an online retailer, there is no official public showroom. However, we do showcase a wide variety of our Christmas trees in our local garden centre:. Golden Days Garden Centre,. Back Lane,. Appley Bridge,. Wigan,. WN6 8RS. You are very welco
If your tree has any broken parts that need replacing, more often than not, we can send you a spare part to fix it. You will need to contact us in order to fulfil this request. For any replacement parts outside of warranty, the prices are as follows:
You are able to cancel/change any orders on the same day as the purchase. You can contact us to help you with that. If your item(s) have already been dispatched, then we are not able to cancel/change the order as it will already be on its way to you.
Deciding which artificial Christmas tree to buy is a tricky task, Christmas is an important time and having the perfect tree is vital. It might seem intimidating at first when you are looking through our extensive library, but most of the important i
We want you to be completely satisfied with your purchase from Christmas Tree World. This Returns Policy is designed to be clear and easy to understand and is in accordance with your legal rights under UK law, specifically the Consumer Rights Act 201
UK Mainland:. Christmas Tree World is, for a limited time, offering free Mon-Fri shipping for all UK mainland orders over £50 (excluding orders that require a surcharge.). Standard delivery charges for UK mainland orders under £50:. Standard Shipping
If you receive the wrong item, please contact us as soon as possible to rectify the issue. In order to proceed with an exchange for the correct item, you must fill out our return form here. Please be sure to attach photos of the incorrectly received
If you accidentally order multiple of the same item, please contact us as soon as possible to rectify the issue. In order to proceed a return of one of the items, you must fill out our return form. You can select a suitable day for one of the parcels
If you receive a faulty item, please contact us as soon as possible to rectify the issue. In some cases, if your tree has any broken parts that need replacing, we can send you a spare part to fix it. If the suitable solution is to send you a new item