Welcome to the Christmas Tree World Helpdesk

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Welcome to the Helpdesk for Christmas Tree World

Welcome to the Christmas Tree World Helpdesk

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Frequently Asked Questions

How do I assamble my Christmas tree?

If you're seeking guidance, you've come to the right place! Whether you're assembling a new Christmas tree or seeking troubleshooting tips, our comprehensive Instruction Manuals are here to assist you every step of the way. With clear, easy-to-follow

How do I track my order?

You can track your order using the widget below. To do that, you'll need your order number and email address. Alternatively, you can track it by the tracking number, which should've been sent to your email address or via text message to your phone. Y

Do you need a spare transformer for your pre-lit tree?

If the lights on your pre-lit Christmas tree have stopped working, we're here to help. Please visit our troubleshooting page, which can be found here, and follow the instructions provided. If, after following the troubleshooting steps, none of the se

Can I buy a new stand or bolts if they are misplaced or damaged?

If you've misplaced your stand or it has broken, don't worry! You can easily purchase a brand-new stand or bolts directly from us. We offer a variety of Christmas tree stands to suit your needs, all of which are listed below. Simply email us at after

Which is the easiest artificial Christmas tree to put up?

When it comes to ease of setup, artificial Christmas trees offer two main types of construction: hinged branches and hook-on branches. Hinged branches are pre-attached to the centre pole and typically come in sections. Assembly is straightforward: si

Do your artificial Christmas trees come pre-lit?

If you have chosen a pre-lit Christmas tree, you can expect the lights to already be attached to the branches. These lights are professionally installed and hand-sewn onto the branches to ensure they remain securely in place. All that's left for you

Do your artificial Christmas trees come pre-decorated?

Typically, our trees are not sold with decorations already attached. While the decorations featured in product images serve for visual representation and advertising purposes, they are not included with the tree purchase. However, it's worth noting t

Can I use my artificial Christmas tree outdoors?

Our standard artificial Christmas trees are designed for indoor use and may not withstand outdoor conditions unless specifically stated otherwise. However, you can easily identify whether a tree is suitable for outdoor use by checking the product des

Where are Christmas Tree World trees made?

All our trees are designed in the UK and manufactured in our factories in China. Where possible, we aim to work with local UK-based companies.

There is loose snow on my snowy tree. Is the product damaged?

Our snowy Christmas trees are flocked with an industry-standard non-toxic cotton which is completely harmless to pets and humans. The cotton snow can become loose in transit.  Rest assured, our trees are sprayed with extra thick snow, so a little deb

I’ve found loose branch tips in the box. Is my tree damaged?

No, your tree is still in tip-top condition. Our artificial Christmas trees are hand cut from larger moulds, which means sometimes the off-cuts fall into the box. Rest assured, our foliage is guaranteed for 10 years. Find more info on our guarantees

How do you measure your Christmas trees?

When it comes to measuring our Christmas trees, we start from the stand on the floor and extend all the way to the top tip of the tree. It's important to keep in mind that the sizes listed on our website serve as a guide for measurement. While we str

Where do I find the width measurement of my artificial Christmas tree?

Finding the perfect Christmas tree for your holiday space is easy!. Simply choose your favourite size and model from our selection, then scroll down below the photo to find the 'Tech Specifications' section. Here, you'll discover all the measurement

What is the difference between PE & PVC branch tips?

These two materials are PVC (polyvinyl chloride) and PE (polyethylene). Don’t worry, you don’t need a degree in chemistry to understand what these materials are, you just need to know that they look much more authentic than normal plastic models. Bot

Can I add items to my order?

Absolutely! If you've realised you forgot to add an item to your order, such as a  Christmas tree storage bag or lights, don't worry! Simply reach out to us via phone, email, or live chat, and our friendly customer service team will be happy to assis

What is the benefit of pre-ordering my Christmas tree?

Pre-ordering is the best way for you to ensure that you get your favourite tree at the best price. Stocks are limited on all of our products, so once we have sold out, that is it until next year! Our most popular products can sometimes all be sold on

How should I store my artificial Christmas tree?

We recommend our waterproof and durable Christmas tree storage bags, as they keep your items dry and dust-free throughout the year. Items are compressed to fit their box during manufacturing; if you try to replicate this at home, you could damage the

How long does delivery take?

We aim to deliver all in stock items within three working days. Items are typically dispatched the next day and will be delivered within 48 hours of dispatch (peak periods may take a day or so longer).

If I’m unsatisfied with my item(s) can I return it?

Yes, we want you to be 100% satisfied with your Christmas Tree World purchase. You can either send it back to us at our return address or you can request a collection with a courier. More information on our returns policy can be found here.

Can I get an exchange if I buy the wrong sized tree?

You can! If the size is incorrect or you would like another colour, just contact us and we can arrange a collection and delivery of another item of your choice. More information on our returns policy can be found here.

Delivery issue - missing item from my order. Where is my other item?

Q) I have received my order but an item has not been delivered. Where is my other item?  - A box is missing. No tree Bag. No Lights. A parcel short. A parcel was not delivered. I ordered a few items but only received one or two parcels. One of my par

Discount Codes & Promo Vouchers

My discount code isn't working | do you have a valid discount code | My voucher code stopped working | Do you have a voucher code? | Are there any promo codes? | Can I use a discount code | How do i apply my discount code?

Christmas Tree World Ltd - Company No. 13101784, Unit 3, Enfield Ind Est, Pemberton, Lancashire WN5 8DB Copyright 2023