There is loose snow on my snowy tree. Is the product damaged?Updated a year ago

Our snowy Christmas trees are flocked with an industry-standard non-toxic cotton which is completely harmless to pets and humans. 

The cotton snow can become loose in transit.  Rest assured, our trees are sprayed with extra thick snow, so a little debris won’t affect the frosty finish. Just remember to open the box outside when you first receive your snowy tree - and give it a good shake.