CTW Customer Help Center

A library of helpful information about your Christmas tree. FAQ's, troubleshooting, instruction manuals, videos and advice.

Christmas Tree World Helpdesk

How do I track my order?

I need a spare transformer for my pre-lit tree?

Can I buy a new stand/bolts if they are misplaced/damaged?

Christmas tree assembly information.

Do your artificial Christmas trees come pre-lit?

Do your artificial Christmas trees come pre-decorated?

Can I use my artificial Christmas tree outdoors?

Where are 'Christmas Tree World' trees made?

Snowy tree flocking information.

I’ve found loose branch tips in the box, is my tree damaged?

How do you measure your Christmas trees?

Where do I find the width measurement of my artificial Christmas tree?

What is the difference between PE & PVC branch tips?

Can I add items to my order?

What is the benefit of pre-ordering my Christmas tree?

How should I store my artificial Christmas tree?

How long does delivery take?

If I’m unsatisfied with my item(s) can I return it?

Can I get an exchange if I buy the wrong sized tree?

I am missing an item from my order.

Do you have any discount codes?

What should I do if I've missed a delivery?

How can I change the delivery address for my order?

My order is delayed, how can I track the status?

When will my pre-order item be delivered?

I have received only part of my order. When will the rest be delivered?

What types of trees do you offer for purchase?

How do I assemble a pop-up tree from your store?

Are your pre-lit trees powered by mains or battery?

What guarantees do you offer on your artificial trees?

How do I assemble my Christmas tree?

Should I be worried if my transformer plug gets hot?

I have not received my order confirmation.

How do I place a large business order?

What are my payment options?

Can I customize the lights on my purchased tree?

Where can I view your tree selection in person?

How do I order a spare part?

How do I cancel/change my order?

Which artificial tree should I buy?

What is your return policy?

Where do you deliver?

What should I do if I receive the wrong item?

What should I do if I accidentally order multiple items?

Can I get a replacement for a damaged item?

Which Christmas tree skirt should I buy?

How can I contact your team?

Why isn't my order showing in my account?

How do I rebook a missed delivery?

When will my order be dispatched?

I'm having issues logging into my account.

I am having trouble placing an order.

Out-of-Stock item information.

Are your Christmas trees fire-resistant?

What size tree bag should I buy?

Which couriers do you use?

How long does it take to process a refund?

Is the pot included with the tree?

What is the lead length for your trees?

The Arbor Ultima Tree

The Arbor Blue Pine Tree

The Arbor Vitae Fir Tree

The Arbor Ultima Half Tree

The Bianca Pine Tree

The Black Iridescence Pine Tree

The Black Blue Star Fibre Optic Tree

The Cairngorm Pine Potted Tree

The Foresta Pine Tree

The Frosted LED Pine Fibre Optic Tree

The Frosted Ultra Mountain Pine

The Gold Flower Fibre Optic Tree

The Pre-Lit Hanging Upside Down Tree

The Italian Pencilimo Tree

The Majestic Dew Pine Potted Tree

The Majestic Dew Pine Tree

The Mountain Pine Tree

The Outdoor Ultra Slim Mixed Pine Tree

The Pre-Lit Pop-Up Tree

The Snowy Pencil Tree

The Snowy Scots Pine Tree

The Snowy LED Frosted Pine Fibre Optic Tree

The Snowy Alpine Tree

The Snow White Fir Tree

The (Ultra) Slim Mixed Pine Tree

The Ultra Devonshire Fir Tree

The Pre-Lit Ultra Pop-Up Tree

The Ultra Devonshire Half Tree

The Ultra-Lit Montagna Fir Tree

The Ultra Mountain Pine Tree

The Vesuvius Fir Fibre Optic Christmas Tree

The Woodland Pine Tree

The Woodland Pine Half Tree

The White Blue Ripple Effect Fibre Optic Tree

The Arbor Vitae Fir Half Tree

The Matterhorn Pine Tree

The Vanda Verde Fir Tree

The Ultra-Lit Potted Montecito Spruce

The Ironwood Fir Tree

The Outdoor Woodland Pine Tree

The Slim Tinsel Pop-Up Tree

Instruction Manuals | User Assembly Guides

The Pre-Lit Christmas Tree Troubleshooting Guide

The Tree Branch Fluffing Guide

The Christmas Tree World Guide

The Christmas Tree World Video Library

Guides, Videos & Troubleshooting

Instruction Manuals and Christmas Tree assembly guides.

Watch videos and learn how to fix issues with your lights and more...  In the vast majority of cases it is usually due to incorrect wiring of the connectors, or a fault with the transformer plug.  Find out how to troubleshoot.

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Categories

FAQ

Instruction Manuals | User Assembly Guides

Guides, Videos & Troubleshooting