CTW Customer help center

<p id="isPasted">Our standard artificial Christmas trees are designed for indoor use and may not withstand outdoor conditions unless specifically stated otherwise.&#xA0;</p><p>However, you can easily identify whether a tree is suitable for outdoor use by checking the product description. &#xA0;If you&apos;re looking to decorate your outdoor space, we offer a variety of <a href="https://www.christmastreeworld.co.uk/artificial-christmas-trees/shop-by-type/outdoor-christmas-trees.html" target="_blank">outdoor Christmas trees</a> available in our online shop.</p>

Our standard artificial Christmas trees are designed for indoor use and may not withstand outdoor conditions unless specifically stated otherwise. However, you can easily identify whether a tree is suitable for outdoor use by checking the product des

Can I use my artificial Christmas tree outdoors?

How do I assamble my Christmas tree?

How do I track my order?

Do you need a spare transformer for your pre-lit tree?

Can I buy a new stand or bolts if they are misplaced or damaged?

Which is the easiest artificial Christmas tree to put up?

Do your artificial Christmas trees come pre-lit?

Do your artificial Christmas trees come pre-decorated?

Where are Christmas Tree World trees made?

There is loose snow on my snowy tree. Is the product damaged?

I’ve found loose branch tips in the box. Is my tree damaged?

How do you measure your Christmas trees?

Where do I find the width measurement of my artificial Christmas tree?

What is the difference between PE & PVC branch tips?

Can I add items to my order?

What is the benefit of pre-ordering my Christmas tree?

How should I store my artificial Christmas tree?

How long does delivery take?

If I’m unsatisfied with my item(s) can I return it?

Can I get an exchange if I buy the wrong sized tree?

Delivery issue - missing item from my order. Where is my other item?

Discount Codes & Promo Vouchers

Arbor Ultima Tree (unlit)

Arbor Vitae Fir Tree  (unlit/pre-lit)

Arbor Ultima Half Tree (unlit)

Bianca Pine Tree (unlit/pre-lit)

Black Iridescence Pine Tree (unlit/pre-lit)

Black Blue Star Fibre Optic Tree

Cairngorm Pine Potted Outdoor Tree (unlit/pre-lit)

Foresta Pine Tree (unlit)

Frosted LED Pine Fibre Optic Tree

Frosted Ultra Mountain Pine (unlit/pre-lit)

Gold Flower Fibre Optic Tree

Hanging Upside Down Tree (pre-lit)

Italian Pencilimo Tree (unlit/pre-lit)

Majestic Dew Pine Potted Outdoor Tree (unlit/pre-lit)

Majestic Dew Pine Tree (unlit/pre-lit)

Mountain Pine Tree (unlit)

Outdoor Frosted Fir (unlit)

Outdoor Woodland Pine Tree (pre-lit)

Outdoor Ultra Slim Mixed Pine (unlit/pre-lit)

Pop Up Tree (pre-lit)

Snowy Pencil Tree (unlit/pre-lit)

Snowy Scots Pine Tree (unlit)

Snowy LED Frosted Pine Fibre Optic Tree

Snowy Alpine Tree (unlit/pre-lit)

Snow White Fir (unlit)

Slim Mixed Pine Tree (unlit)

Ultra Slim Mixed Pine (unlit/pre-lit)

Ultra Devonshire Fir (pre-lit)

Ultra Pop Up Tree (pre-lit)

Ultra Devonshire Half Tree (pre-lit)

Ultra Lit Montagna Fir Tree (pre-lit)

Ultra Mountain Pine (unlit/pre-lit)

Vesuvius Fir Fibre Optic Christmas Tree

Woodland Pine Tree (unlit/pre-lit)

Woodland Pine Half Tree (unlit)

White Blue Ripple Effect Fibre Optic Tree

Instruction Manuals | Tree Assembly

Decorations Calculator

Pre-lit Trees Troubleshooting Videos

Branch Fluffing Guide

Artificial Christmas Tree Buying Guide

Guides, Tools & Troubleshooting

Welcome to the Helpdesk for Christmas Tree World

Can I use my artificial Christmas tree outdoors?Updated 3 months ago