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I have only received part of my order. When will the rest be delivered?Updated 6 hours ago

In some cases, orders may be split into multiple packages due to space constraints. If this happens, the remainder of your order is typically scheduled to arrive shortly after the first.

You can see the status of your remaining parcels on the couriers website with your provided tracking number. [How do I track my order?]

There is a possibility that your order was split between our two warehouses. If this is the case, you will receive two separate tracking emails from us.

If the remaining items do not arrive within 48 hours, please contact us so we can investigate further with the courier.

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Christmas Tree World Ltd - Company No. 13101784, Unit 3, Enfield Ind Est, Pemberton, Lancashire WN5 8DB