Guides, Tools & Troubleshooting

For assistance with pre-lit Christmas lighting, we recommend you watch the following videos before reporting a fault to us. In the vast majority of cases it is usually due to incorrect wiring of the connectors, or a fault with the transformer plug.

Decorations Calculator

Introducing our Christmas Tree Decorations Calculator Tool - a festive solution to streamline your holiday decorating decisions! Say goodbye to guesswork and hello to a perfectly adorned tree. This user-friendly tool takes the hassle out of ornament

Pre-lit Trees Troubleshooting Videos

For assistance with pre-lit Christmas tree lighting, we recommend you watch the following video to ensure the lights are connected properly before reporting a fault to us.

Branch Fluffing Guide

At Christmas Tree World, we want you to make the most out of your artificial Christmas tree. In a few short steps, you can transform your tree from average to outstanding. Are you ready to 'wow' your guests this Christmas? Read on. When you receive y

Artificial Christmas Tree Buying Guide

While artificial Christmas trees can be picked up pretty much anywhere, from supermarkets to bargain shops, there are a few important things you need to consider if you want to make a smart investment. While many artificial Christmas trees on the mar

Welcome to the Helpdesk for Christmas Tree World

Guides, Tools & Troubleshooting

Decorations Calculator

Pre-lit Trees Troubleshooting Videos

Branch Fluffing Guide

Artificial Christmas Tree Buying Guide