Pre-lit Trees Troubleshooting VideosUpdated 4 months ago

For assistance with pre-lit Christmas tree lighting, we recommend you watch the following video to ensure the lights are connected properly before reporting a fault to us. In the vast majority of cases, it is usually due to incorrect wiring of the connectors. 

This troubleshooting video covers the following situations:

• The top section of my Christmas Tree won't light up

• The middle section of my Christmas Tree won't light up

• The bottom section of my Christmas Tree won't light up

• My Christmas tree lights aren't working at all  - My tree won't light up

• Setting up lights on pre-lit trees guide.