Pre-lit Trees Troubleshooting VideosUpdated 2 months ago

For assistance with pre-lit Christmas tree lighting, we recommend you watch the following video to ensure the lights are connected properly before reporting a fault to us. In the vast majority of cases, it is usually due to incorrect wiring of the connectors. 

This troubleshooting video covers the following situations:

• The top section of my Christmas Tree won't light up

• The middle section of my Christmas Tree won't light up

• The bottom section of my Christmas Tree won't light up

• My Christmas tree lights aren't working at all  - My tree won't light up

• Setting up lights on pre-lit trees guide.

If you notice individual lights that are not lit on one section only, try disconnecting and reconnecting that section to ensure it has been connected correctly.

If you notice only individual lights here and there that are not lit on every section of the tree, it is likely that you will require a replacement transformer.

Should the above videos not help please ask to speak to an agent.