Pre-lit Trees Troubleshooting VideosUpdated 4 months ago
For assistance with pre-lit Christmas tree lighting, we recommend you watch the following video to ensure the lights are connected properly before reporting a fault to us. In the vast majority of cases, it is usually due to incorrect wiring of the connectors.
This troubleshooting video covers the following situations:
- The top section of my Christmas Tree won't light up
- The middle section of my Christmas Tree won't light up
- The bottom section of my Christmas Tree won't light up
- My Christmas tree lights aren't working at all - My tree won't light up
- Setting up lights on pre-lit trees guide.