CTW Customer Help Center

Deciding which artificial Christmas tree to buy is a tricky task, Christmas is an important time and having the perfect tree is vital.It might seem intimidating at first when you are looking through our extensive library, but most of the important information regarding each tree is clearly stated in the personalised &apos;product information&apos; box, below the photos.Take your time reading through this information to ensure you are left feeling happy and satisfied with your choice during the festive period.If there is any information you need that is not on the website, you can contact our sales team on: <a href="mailto:sales@christmastreeworld.co.uk">sales@christmastreeworld.co.uk</a>

Deciding which artificial Christmas tree to buy is a tricky task, Christmas is an important time and having the perfect tree is vital. It might seem intimidating at first when you are looking through our extensive library, but most of the important i

Which artificial tree should I buy?

How do I track my order?

I need a spare transformer for my pre-lit tree?

Can I buy a new stand/bolts if they are misplaced/damaged?

Which is the easiest artificial Christmas tree to put up?

Do your artificial Christmas trees come pre-lit?

Do your artificial Christmas trees come pre-decorated?

Can I use my artificial Christmas tree outdoors?

Where are 'Christmas Tree World' trees made?

There is loose snow on my snowy tree, is my tree damaged?

I’ve found loose branch tips in the box, is my tree damaged?

How do you measure your Christmas trees?

Where do I find the width measurement of my artificial Christmas tree?

What is the difference between PE & PVC branch tips?

Can I add items to my order?

What is the benefit of pre-ordering my Christmas tree?

How should I store my artificial Christmas tree?

How long does delivery take?

If I’m unsatisfied with my item(s) can I return it?

Can I get an exchange if I buy the wrong sized tree?

I am missing an item from my order.

Do you have any discount codes?

What should I do if I've missed a delivery?

How can I change the delivery address for my order?

My order is delayed, how can I track the status?

Why do pre-order delivery dates sometimes change?

I have received only part of my order. When will the rest be delivered?

What types of trees do you offer for purchase?

How do I assemble a pop-up tree from your store?

What is the difference between your pre-lit pop-up trees?

Are your pre-lit trees powered by mains or battery?

What guarantees do you offer on your artificial trees?

How do I assemble my Christmas tree?

Should I be worried if my transformer plug gets hot?

I have not received my order confirmation

How do I place a large business order?

Do you accept Klarna?

Can I customize the lights on my purchased tree?

Where can I view your tree selection in person?

What should I do if I order the wrong tree size?

How do I order a spare part?

How do I cancel my order?

The Arbor Ultima Tree

The Arbor Blue Pine Tree

The Arbor Vitae Fir Tree

The Arbor Ultima Half Tree

The Bianca Pine Tree

The Black Iridescence Pine Tree

The Black Blue Star Fibre Optic Tree

The Cairngorm Pine Potted Tree

The Foresta Pine Tree

The Frosted LED Pine Fibre Optic Tree

The Frosted Ultra Mountain Pine

The Gold Flower Fibre Optic Tree

The Pre-Lit Hanging Upside Down Tree

The Italian Pencilimo Tree

The Majestic Dew Pine Potted Tree

The Majestic Dew Pine Tree

The Mountain Pine Tree

The Outdoor Ultra Slim Mixed Pine Tree

The Pre-Lit Pop Up Tree

The Snowy Pencil Tree

The Snowy Scots Pine Tree

The Snowy LED Frosted Pine Fibre Optic Tree

The Snowy Alpine Tree

The Snow White Fir Tree

The Ultra Slim Mixed Pine Tree

The Ultra Devonshire Fir Tree

The Pre-Lit Ultra Pop Up Tree

The Ultra Devonshire Half Tree

The Ultra-Lit Montagna Fir Tree

The Ultra Mountain Pine Tree

The Vesuvius Fir Fibre Optic Christmas Tree

The Woodland Pine Tree

The Woodland Pine Half Tree

The White Blue Ripple Effect Fibre Optic Tree

The Arbor Vitae Fir Half Tree

The Matterhorn Pine Tree

The Vanda Verde Fir Tree

The Ultra-Lit Potted Montecito Spruce

The Ironwood Fir Tree

The Outdoor Woodland Pine Tree

The Slim Tinsel Pop-Up Tree

Instruction Manuals | User Assembly Guides

The Pre-Lit Christmas Tree Troubleshooting Guide

The Tree Branch Fluffing Guide

The Christmas Tree World Guide

The Christmas Tree World Video Library

Guides, Videos & Troubleshooting

Which artificial tree should I buy?Updated a day ago