CTW Customer help center

If you missed a delivery, many couriers now offer options on their website to select redelivery, delivery to a neighbour, or leaving the parcel in a safe place. Please check the tracking link associated with your order to explore these options and to verify the courier used for your delivery.The best way to resolve delivery issues is to rebook the delivery directly with the courier using the links below:For FedEx use: uk@fedex.com | 03456 07 08 09 | Rebook delivery at <a href="https://www.fedex.com/B2C/?locale=gb_en" target="_blank" rel="noopener noreferrer">https://www.fedex.com/B2C/?locale=gb_en</a> For Parcelforce use: 03457 740 740 | Rebook delivery at <a href="https://www.parcelforce.com/redelivery#" target="_blank" rel="noopener noreferrer">https://www.parcelforce.com/redelivery#</a> For APC use: enquiries@nexday.co.uk | 01204 709906 | Rebook delivery at <a href="https://apcchoice.apc-overnight.com" target="_blank" rel="noopener noreferrer">https://apcchoice.apc-overnight.com</a> For DX use: depot31@dxdelivery.com | 0333 241 5044 | Rebook delivery at <a href="https://www.dxdelivery.com/contact-us/delivery-general" target="_blank" rel="noopener noreferrer">https://www.dxdelivery.com/contact-us/delivery-general</a> For DPD | Rebook delivery at <a href="https://www.dpd.co.uk/content/how-can-we-help" target="_blank" rel="noopener noreferrer">https://www.dpd.co.uk/content/how-can-we-help</a>

If you missed a delivery, many couriers now offer options on their website to select redelivery, delivery to a neighbour, or leaving the parcel in a safe place. Please check the tracking link associated with your order to explore these options and to

What should I do if I've missed a delivery?

How do I assemble my Christmas tree?

How do I track my order?

I need a spare transformer for my pre-lit tree?

Can I buy a new stand or bolts if they are misplaced or damaged?

Which is the easiest artificial Christmas tree to put up?

Do your artificial Christmas trees come pre-lit?

Do your artificial Christmas trees come pre-decorated?

Can I use my artificial Christmas tree outdoors?

Where are Christmas Tree World trees made?

There is loose snow on my snowy tree. Is my tree damaged?

I’ve found loose branch tips in the box. Is my tree damaged?

How do you measure your Christmas trees?

Where do I find the width measurement of my artificial Christmas tree?

What is the difference between PE & PVC branch tips?

Can I add items to my order?

What is the benefit of pre-ordering my Christmas tree?

How should I store my artificial Christmas tree?

How long does delivery take?

If I’m unsatisfied with my item(s) can I return it?

Can I get an exchange if I buy the wrong sized tree?

Delivery issue - missing item from my order. Where is my other item?

Discount Codes & Promo Vouchers

Specs - 6ft Pre-lit Arbor Vitae Fir Tree

Arbor Ultima Tree (unlit)

Arbor Vitae Fir Tree  (unlit/pre-lit)

Arbor Ultima Half Tree (unlit)

Bianca Pine Tree (unlit/pre-lit)

Black Iridescence Pine Tree (unlit/pre-lit)

Black Blue Star Fibre Optic Tree

Cairngorm Pine Potted Outdoor Tree (unlit/pre-lit)

Foresta Pine Tree (unlit)

Frosted LED Pine Fibre Optic Tree

Frosted Ultra Mountain Pine (unlit/pre-lit)

Gold Flower Fibre Optic Tree

Hanging Upside Down Tree (pre-lit)

Italian Pencilimo Tree (unlit/pre-lit)

Majestic Dew Pine Potted Outdoor Tree (unlit/pre-lit)

Majestic Dew Pine Tree (unlit/pre-lit)

Mountain Pine Tree (unlit)

Outdoor Frosted Fir (unlit)

Outdoor Woodland Pine Tree (pre-lit)

Outdoor Ultra Slim Mixed Pine (unlit/pre-lit)

Pop Up Tree (pre-lit)

Snowy Pencil Tree (unlit/pre-lit)

Snowy Scots Pine Tree (unlit)

Snowy LED Frosted Pine Fibre Optic Tree

Snowy Alpine Tree (unlit/pre-lit)

Snow White Fir (unlit)

Slim Mixed Pine Tree (unlit)

Ultra Slim Mixed Pine (unlit/pre-lit)

Ultra Devonshire Fir (pre-lit)

Ultra Pop Up Tree (pre-lit)

Ultra Devonshire Half Tree (pre-lit)

Ultra Lit Montagna Fir Tree (pre-lit)

Ultra Mountain Pine (unlit/pre-lit)

Vesuvius Fir Fibre Optic Christmas Tree

Woodland Pine Tree (unlit/pre-lit)

Woodland Pine Half Tree (unlit)

White Blue Ripple Effect Fibre Optic Tree

Instruction Manuals | User Assembly Guides

Pre-lit Trees Troubleshooting Videos

Branch Fluffing Guide

Artificial Christmas Tree Buying Guide

Watch more videos on Youtube

Guides, Videos & Troubleshooting

How can I change the delivery address for my order?

My order is delayed. How can I track its status?

Why do pre-order delivery dates sometimes change?

Welcome to the Christmas Tree World Customer Help Centre

What should I do if I've missed a delivery?Updated 2 hours ago