Tracking says 'delivered' but I do not have my tree!Updated a day ago

If your parcel has been marked as 'delivered', be sure to check the tracking for some further information about where it could be (neighbour/safe space). More often than not, there will be a delivery photo and signature to help you identify the whereabouts of your delivery.

If you cannot locate it after checking around your property, please contact the courier to see if they can provide some further information for you.

FedEx tracking: https://www.fedex.com/en-us/tracking.html | 03456 070809

Parcelforce tracking: https://www7.parcelforce.com/track-trace | 03457 740740

DX tracking: https://www.dxdelivery.com/track | 0333 2415044

APC tracking: https://apc-overnight.com/receiving-a-parcel/tracking | 01204 709906

DPD tracking: https://track.dpd.co.uk/ | 01212 750500

Palletways tracking: https://track2.palletways.com/ | 01543 418000

If you are having no luck with the courier or you think that your item(s) have been stolen, please contact our customer service team to investigate and arrange a replacement order if necessary.

Please note: we use independent couriers to fulfil deliveries, and our customer service team has no control over matters relating to shipping. If you have a complaint regarding a negative delivery experience, please forward it to the courier company directly.