CTW Customer help center

<p id="isPasted"><strong>Assembly Instructions:</strong></p><ol><li style="font-size: 16px;">Carefully take the tree out of the box and identify all the different components to make sure you are not missing any parts.</li><li style="font-size: 16px;">Before beginning assembly, test out your tree lights - by plugging the transformer in - to ensure the lights are in perfect working condition (<strong>any problems,</strong> <a href="https://b2b.christmastreeworld.co.uk/returns"><strong>contact us</strong></a>).</li><li style="font-size: 16px;">Now you will need to invest some time fluffing your tree in order to make it ready for decorating. For help with fluffing, visit our <strong>fluffing guide</strong><a href="https://helpdesk.christmastreeworld.co.uk/en-US/branch-fluffing-guide-334915"><strong>&#xA0;here.</strong></a></li><li style="font-size: 16px;">Now you can decorate your tree and make it look festive and beautiful!</li></ol><p style="text-align: center;"><em>Here is a gorgeous example:</em></p><p><img src="https://attachments.gorgias.help/B9Zby7ZX8R6eNk3R/hc/Aa90l7EYRb7JWorj/2025101014-32716c4c-02cb-44fa-8bff-8bbf821eb399-the%20pre-lit%20cairngorm%20pine%20potted%20tree.webp" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p><p><strong>Spare Part Model Table:</strong></p><hr><table style="width: 100%;"><thead><tr><th><div style="text-align: center;">TREE SKU</div></th><th><div style="text-align: center;">TRANSFORMER SKU</div></th></tr></thead><tbody><tr><td style="width: 50.0000%;"><div style="text-align: center;">TR-OFC-120-WW</div></td><td style="width: 50.0000%;"><div style="text-align: center;">ACC-TRAN-31V3.6W-YI</div></td></tr><tr><td style="width: 50.0000%;"><div style="text-align: center;">TR-OFC-90-WW</div></td><td style="width: 50.0000%;"><div style="text-align: center;">ACC-TRAN-31V3.6W-YI</div></td></tr></tbody></table><p><br></p><style>
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Cairngorm Pine Potted Outdoor Tree Assembly Instructions

The Cairngorm Pine Potted Tree

Instruction Manuals | User Assembly Guides

How do I track my order?

I need a spare transformer for my pre-lit tree?

Can I buy a new stand or bolts if they are misplaced or damaged?

Which is the easiest artificial Christmas tree to put up?

Do your artificial Christmas trees come pre-lit?

Do your artificial Christmas trees come pre-decorated?

Can I use my artificial Christmas tree outdoors?

Where are 'Christmas Tree World' trees made?

There is loose snow on my snowy tree, is my tree damaged?

I’ve found loose branch tips in the box, is my tree damaged?

How do you measure your Christmas trees?

Where do I find the width measurement of my artificial Christmas tree?

What is the difference between PE & PVC branch tips?

Can I add items to my order?

What is the benefit of pre-ordering my Christmas tree?

How should I store my artificial Christmas tree?

How long does delivery take?

If I’m unsatisfied with my item(s) can I return it?

Can I get an exchange if I buy the wrong sized tree?

Delivery issue - missing item from my order?

Discount codes & promo vouchers

What should I do if I've missed a delivery?

How can I change the delivery address for my order?

My order is delayed, how can I track the status?

Why do pre-order delivery dates sometimes change?

I have received only part of my order. When will the rest be delivered?

What types of trees do you offer for purchase?

How do I assemble a pop-up tree from your store?

What is the difference between your pre-lit pop-up trees?

Are your pre-lit trees powered by mains or battery?

What guarantees do you offer on your artificial trees?

How do I assemble my Christmas tree?

Should I be worried if my transformer plug gets hot?

I have not received my order confirmation

How do I place a large business order?

Do you accept Klarna?

Can I customize the lights on my purchased tree?

Where can I view your tree selection in person?

What should I do if I order the wrong tree size?

Spare Part Delivery

The Arbor Ultima Tree

Arbor Blue Pine Tree (unlit)

The Arbor Vitae Fir Tree

The Arbor Ultima Half Tree

The Bianca Pine Tree

The Black Iridescence Pine Tree

The Black Blue Star Fibre Optic Tree

The Foresta Pine Tree

The Frosted LED Pine Fibre Optic Tree

The Frosted Ultra Mountain Pine

The Gold Flower Fibre Optic Tree

The Pre-lit Hanging Upside Down Tree

The Italian Pencilimo Tree

The Majestic Dew Pine Potted Tree

The Majestic Dew Pine Tree

The Mountain Pine Tree

The Ultra Slim Mixed Pine Tree

The Pre-Lit Pop Up Tree

The Snowy Pencil Tree

The Snowy Scots Pine Tree

The Snowy LED Frosted Pine Fibre Optic Tree

The Snowy Alpine Tree

The Snow White Fir Tree

The Pre-Lit Ultra Devonshire Fir Tree

The Pre-Lit Ultra Pop Up Tree

The Pre-Lit Ultra Devonshire Half Tree

The Ultra-Lit Montagna Fir Tree

The Ultra Mountain Pine Tree

The Vesuvius Fir Fibre Optic Christmas Tree

The Woodland Pine Tree

The Woodland Pine Half Tree

The White Blue Ripple Effect Fibre Optic Tree

Pre-lit Trees Troubleshooting Videos

Branch Fluffing Guide

Artificial Christmas Tree Buying Guide

Watch more videos on Youtube

Guides, Videos & Troubleshooting

Welcome to the Christmas Tree World Customer Help Centre

The Cairngorm Pine Potted TreeUpdated 2 hours ago

TREE SKU	TRANSFORMER SKU
TR-OFC-120-WW	ACC-TRAN-31V3.6W-YI
TR-OFC-90-WW	ACC-TRAN-31V3.6W-YI