CTW Customer help center

If you haven&#x2019;t received your order confirmation email, please check your junk or spam folder, as it may have ended up there.&#xA0;You can also log into your account&#xA0;on our website to view your order details.&#xA0;If you&apos;re still unable to find it, please contact our team at&#xA0;<a data-start="405" data-end="486" rel="noopener" id="isPasted">aftersales@christmastreeworld.co.uk</a>, and we&#x2019;ll be happy to help.

If you haven’t received your order confirmation email, please check your junk or spam folder, as it may have ended up there. You can also log into your account on our website to view your order details. If you're still unable to find it, please conta

I have not received my order confirmation

How do I track my order?

I need a spare transformer for my pre-lit tree?

Can I buy a new stand or bolts if they are misplaced or damaged?

Which is the easiest artificial Christmas tree to put up?

Do your artificial Christmas trees come pre-lit?

Do your artificial Christmas trees come pre-decorated?

Can I use my artificial Christmas tree outdoors?

Where are 'Christmas Tree World' trees made?

There is loose snow on my snowy tree, is my tree damaged?

I’ve found loose branch tips in the box, is my tree damaged?

How do you measure your Christmas trees?

Where do I find the width measurement of my artificial Christmas tree?

What is the difference between PE & PVC branch tips?

Can I add items to my order?

What is the benefit of pre-ordering my Christmas tree?

How should I store my artificial Christmas tree?

How long does delivery take?

If I’m unsatisfied with my item(s) can I return it?

Can I get an exchange if I buy the wrong sized tree?

Delivery issue - missing item from my order?

Discount codes & promo vouchers

What should I do if I've missed a delivery?

How can I change the delivery address for my order?

My order is delayed, how can I track the status?

Why do pre-order delivery dates sometimes change?

I have received only part of my order. When will the rest be delivered?

What types of trees do you offer for purchase?

How do I assemble a pop-up tree from your store?

What is the difference between your pre-lit pop-up trees?

Are your pre-lit trees powered by mains or battery?

What guarantees do you offer on your artificial trees?

How do I assemble my Christmas tree?

Should I be worried if my transformer plug gets hot?

How do I place a large business order?

Do you accept Klarna?

Can I customize the lights on my purchased tree?

Where can I view your tree selection in person?

What should I do if I order the wrong tree size?

The Arbor Ultima Tree

Arbor Vitae Fir Tree  (unlit/pre-lit)

Arbor Ultima Half Tree (unlit)

Bianca Pine Tree (unlit/pre-lit)

Black Iridescence Pine Tree (unlit/pre-lit)

Black Blue Star Fibre Optic Tree

Cairngorm Pine Potted Outdoor Tree (unlit/pre-lit)

Foresta Pine Tree (unlit)

Frosted LED Pine Fibre Optic Tree

Frosted Ultra Mountain Pine (unlit/pre-lit)

Gold Flower Fibre Optic Tree

Hanging Upside Down Tree (pre-lit)

Italian Pencilimo Tree (unlit/pre-lit)

Majestic Dew Pine Potted Outdoor Tree (unlit/pre-lit)

Majestic Dew Pine Tree (unlit/pre-lit)

Mountain Pine Tree (unlit)

Outdoor Frosted Fir (unlit)

Outdoor Woodland Pine Tree (pre-lit)

Outdoor Ultra Slim Mixed Pine (unlit/pre-lit)

Pop Up Tree (pre-lit)

Snowy Pencil Tree (unlit/pre-lit)

Snowy Scots Pine Tree (unlit)

Snowy LED Frosted Pine Fibre Optic Tree

Snowy Alpine Tree (unlit/pre-lit)

Snow White Fir (unlit)

The Ultra Slim Mixed Pine Tree

The Pre-Lit Ultra Devonshire Fir Tree

The Pre-Lit Ultra Pop Up Tree

The Pre-Lit Ultra Devonshire Half Tree

The Ultra-Lit Montagna Fir Tree

The Ultra Mountain Pine Tree

The Vesuvius Fir Fibre Optic Christmas Tree

The Woodland Pine Tree

The Woodland Pine Half Tree

The White Blue Ripple Effect Fibre Optic Tree

Instruction Manuals | User Assembly Guides

Pre-lit Trees Troubleshooting Videos

Branch Fluffing Guide

Artificial Christmas Tree Buying Guide

Watch more videos on Youtube

Guides, Videos & Troubleshooting

Welcome to the Christmas Tree World Customer Help Centre

I have not received my order confirmationUpdated 6 hours ago