How do I order a spare part?Updated 4 hours ago

If your tree has any broken parts that need replacing, more often than not, we can send you a spare part to fix it. You will need to contact us in order to fulfil this request.

For any replacement parts outside of warranty, the prices are as follows:

Transformer plugs: £10

Replacement tree stand: £15 - £25 (size dependant)

Replacement bolts: £5

If it is electrical, we provide a 1-year guarantee on our products. This includes our Christmas lights, LED blossom trees and fibre-optic trees as well as the lights used on our pre-lit trees. So if you spot any fault with your electrical products, just let us know, and we will replace the part within the first year of your purchase. This does not include damage caused by mishandling, using a product for an unintended use, or incorrect storage whilst in your possession.

We offer a full 10-year guarantee on foliage. Therefore we can replace any faulty tree branches (within the 10-year period). This does not include damage caused by mishandling, using a product for an unintended use, or incorrect storage whilst in your possession.

We aim to deliver all spare part orders within three working days.

Items are typically dispatched the next working day and delivered within 48 hours of leaving our warehouse.

Please note, peak-time periods may take slightly longer due to high demand in the warehouse.