CTW Customer Help Center

We have a range of <a href="https://www.christmastreeworld.co.uk/artificial-christmas-trees/shop-by-type/pre-lit-christmas-trees">Pre-lit Christmas Trees</a> on our website with lights already attached to the branches. These lights are professionally installed and hand-sewn onto the branches to ensure they remain securely in place.All that is left to do is add your favourite ornaments and enjoy the festive glow of your beautifully decorated tree.All of our <a href="https://www.christmastreeworld.co.uk/artificial-christmas-trees/shop-by-type/pre-lit-christmas-trees">Pre-lit Christmas Trees</a> have external wires that are green, and can be easily hidden among the foliage.

We have a range of Pre-lit Christmas Trees on our website with lights already attached to the branches. These lights are professionally installed and hand-sewn onto the branches to ensure they remain securely in place. All that is left to do is add y

Do you sell pre-lit Christmas trees?

How do I track my order?

I need a spare transformer for my pre-lit tree.

Can I buy a new stand/bolts if they are misplaced/damaged?

Hinged vs hook-on branches.

Do your trees come pre-decorated?

Can I use my artificial Christmas tree outdoors?

Where are 'Christmas Tree World' trees made?

Snowy tree flocking information.

I've found loose branch tips, is my tree damaged?

How do I measure the height for a Christmas trees?

How do I measure the width for a Christmas tree?

What is the difference between PE & PVC branch tips?

Can I add items to my order?

Why should I pre-order my Christmas tree?

How should I store my artificial Christmas tree?

How long does delivery usually take?

If I’m unsatisfied with my item(s) can I return it?

Can I get an exchange if I buy the wrong sized tree?

I am missing an item from my order.

Do you have any discount codes?

What should I do if I've missed a delivery?

I need to change the delivery address on my order.

My order is taking longer than anticipated to be dispatched.

When will my pre-order item be delivered?

I have only received part of my order. When will the rest be delivered?

How do I assemble a pop-up tree from your store?

Are your pre-lit trees powered by mains or battery?

Our guarantee information.

How do I assemble my Christmas tree?

Should I be worried if my transformer plug gets hot?

I have not received my order confirmation.

How do I place a large business order?

What are my payment options?

What are the light functions for my Christmas tree?

Where can I view your tree selection in person?

How do I order a spare part?

How do I cancel/change my order?

What is your return policy?

Where do you deliver?

What should I do if I receive the wrong item?

What should I do if I accidentally order multiple items?

Can I get a replacement for a damaged item?

Which Christmas tree skirt should I buy?

Hello, I need help.

Why isn't my order showing in my account?

How do I rebook a missed delivery?

When will my order be dispatched?

I'm having issues logging into my account.

I am having trouble placing an order.

Out-of-Stock item information.

Are your Christmas trees fire-retardant?

What size tree bag should I buy?

Which couriers do you use?

How long does it take to process a refund?

Is the pot included with the tree?

What is the lead length for your trees?

Do your Christmas trees come with the wooden surround?

I am missing my tree bag.

Are your pre-lit garlands powered by mains or battery?

Are your pre-lit wreaths powered by mains or battery?

Do my lights have a timer function?

Can I take the lights off my pre-lit tree?

What is the lead length for your garlands?

Nobody came to collect my return.

What is the process for returning an item?

My parcel is stuck in transit!

Can you divert my parcel to an alternative address?

How do I leave a review?

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Guides, Videos & Troubleshooting

Do you sell pre-lit Christmas trees?Updated 12 hours ago