Can you divert my parcel to an alternative address?Updated 6 hours ago

Once your order has been dispatched, it is out of our hands and your delivery address can no longer be changed.

If you aren't going to be home to take your delivery, our couriers automatically re-attempt three times before holding your parcel(s) at the depot.

If you need to divert your delivery to a neighbour/safe space/post office, you will need to request that directly with the courier.

FedEx tracking: https://www.fedex.com/en-us/tracking.html | 03456 070809

Parcelforce tracking: https://www7.parcelforce.com/track-trace | 03457 740740

DX tracking: https://www.dxdelivery.com/track | 0333 2415044

APC tracking: https://apc-overnight.com/receiving-a-parcel/tracking | 01204 709906

DPD tracking: https://track.dpd.co.uk/ | 01212 750500

Palletways tracking: https://track2.palletways.com/ | 01543 418000

If you are struggling to rearrange delivery with the courier, you are welcome to contact us and we can try and assist you.

Please note: we use independent couriers to fulfil deliveries, and our customer service team has no control over matters relating to shipping. If you have a complaint regarding a negative delivery experience, please forward it to the courier company directly.