CTW Customer Help Center

<p id="isPasted"><strong>Assembly Instructions:</strong></p><ol><li style="font-size: 16px;">Carefully take the tree out of the box and identify all the different components to make sure you are not missing any parts.</li><li style="font-size: 16px;">Before beginning assembly, test out your tree lights - by plugging the transformer in - to ensure the lights are in perfect working condition (<strong id="isPasted">any problems,</strong> try our <a href="https://helpdesk.christmastreeworld.co.uk/en-US/pre-lit-trees-troubleshooting-videos-299308"><strong>troubleshooting guide</strong></a> or <a href="https://b2b.christmastreeworld.co.uk/returns"><strong>contact us</strong></a>).</li><li style="font-size: 16px;">Place the bottom section of the tree into the stand, to secure the tree into place.</li><li style="font-size: 16px;">Now you will need to invest some time fluffing your tree in order to make it ready for decorating. For help with fluffing, visit our <strong>fluffing guide</strong><a href="https://helpdesk.christmastreeworld.co.uk/en-US/branch-fluffing-guide-334915"><strong>&#xA0;here.</strong></a></li><li style="font-size: 16px;">Now you can decorate your tree and make it look festive and beautiful!</li></ol><p><br></p><p>To <strong id="isPasted">download</strong> a copy of the user manual, please select the correct size from the options below:</p><p><br></p><p>3ft Gold Flower Fibre Optic Tree - 1 section</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/B9Zby7ZX8R6eNk3R/hc/Aa90l7EYRb7JWorj/2025101415-ef93fb1f-d3ed-4ef8-914c-d5a297d3b377-933001.pdf" target="_blank" rel="noopener noreferrer">933001.pdf</a> <span class="gorgias-file-attachment__span-size">3.7MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><p style="text-align: center;"><em>Here is a gorgeous example:</em></p><p><img src="https://attachments.gorgias.help/B9Zby7ZX8R6eNk3R/hc/Aa90l7EYRb7JWorj/2025101013-2b09b1c9-e6bb-4adf-b8e5-b0c524932291-gold%20flower%20fibre%20optic%20tree.webp" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p><p><strong>Spare Part Model Table:</strong></p><hr><table style="width: 100%;"><thead><tr><th><div style="text-align: center;">TREE SKU</div></th><th><div style="text-align: center;">TRANSFORMER SKU</div></th></tr></thead><tbody><tr><td style="width: 50.0000%;"><div style="text-align: center;">TR-FIO-GFL-90</div></td><td style="width: 50.0000%;"><div style="text-align: center;">ACC-TRAN-12V3.6W-YI</div></td></tr></tbody></table><style>
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Gold Flower Fibre Optic Tree Assembly Instructions

The Gold Flower Fibre Optic Tree

Instruction Manuals | User Assembly Guides

How do I track my order?

I need a spare transformer for my pre-lit tree?

Can I buy a new stand/bolts if they are misplaced/damaged?

Which is the easiest artificial Christmas tree to put up?

Do your artificial Christmas trees come pre-lit?

Do your artificial Christmas trees come pre-decorated?

Can I use my artificial Christmas tree outdoors?

Where are 'Christmas Tree World' trees made?

There is loose snow on my snowy tree, is my tree damaged?

I’ve found loose branch tips in the box, is my tree damaged?

How do you measure your Christmas trees?

Where do I find the width measurement of my artificial Christmas tree?

What is the difference between PE & PVC branch tips?

Can I add items to my order?

What is the benefit of pre-ordering my Christmas tree?

How should I store my artificial Christmas tree?

How long does delivery take?

If I’m unsatisfied with my item(s) can I return it?

Can I get an exchange if I buy the wrong sized tree?

I am missing an item from my order.

Do you have any discount codes?

What should I do if I've missed a delivery?

How can I change the delivery address for my order?

My order is delayed, how can I track the status?

Why do pre-order delivery dates sometimes change?

I have received only part of my order. When will the rest be delivered?

What types of trees do you offer for purchase?

How do I assemble a pop-up tree from your store?

What is the difference between your pre-lit pop-up trees?

Are your pre-lit trees powered by mains or battery?

What guarantees do you offer on your artificial trees?

How do I assemble my Christmas tree?

Should I be worried if my transformer plug gets hot?

I have not received my order confirmation

How do I place a large business order?

What are my payment options?

Can I customize the lights on my purchased tree?

Where can I view your tree selection in person?

What should I do if I order the wrong tree size?

How do I order a spare part?

How do I cancel my order?

Which artificial tree should I buy?

What is the process for returning an item?

Where do you deliver?

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Guides, Videos & Troubleshooting

The Gold Flower Fibre Optic TreeUpdated 3 days ago